Collections Representative I
Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!
About Payments:
Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.
About the Position:
Reporting to the Collections Supervisor, the Collections Representative I is responsible for supporting Maverick’s collections needs, by managing ACH returns and resolutions as well as coordinating accounts needing to be sent to collection.
- Monitor overdue accounts and initiate appropriate collection actions in accordance with company policies and regulations.
- Contact customers via phone, email, and to remind them of overdue payments, negotiate payment plans, and resolve outstanding balances.
- Maintain a professional and respectful approach when communicating with customers to understand their financial circumstances and provide suitable solutions.
- Document all interactions with customers accurately and comprehensively in the dashboard, including payment arrangements, promises to pay, and any disputes or complaints.
- Ensure compliance with all relevant laws and regulations governing debt collection practices, including the Fair Debt Collection Practices Act (FDCPA).
- Collaborate closely with internal teams such as Merchant Maintenance, Partner Support, and Merchant Success to resolve complex collection issues and improve overall collection efficiency.
- Other duties as assigned.
- High School Diploma or Equivalent.
- Efficient with Microsoft Office Suite including Outlook, Word, and Excel.
- Experience with merchant processing and ACH OR 1-2 years in a Collections role.
- Proven ability to negotiate payment arrangements and resolve disputes effectively while maintaining positive customer relationships.
- Strong analytical and problem-solving skills with the ability to think critically and propose creative solutions to collection challenges.
- Works well in a fast-paced environment while staying precise in daily activities.
- Must be able to communicate with our partners in a respectful and concise way.
- Communicate with professionalism in all interactions both inside and outside of the organization.
- Exceptional attention to detail and the ability to prioritize tasks, manage time efficiently, and meet deadlines in a fast-paced environment.
- Able to work across all departments with ease but still work independently.
- Able to navigate multiple system interfaces to key application information in a timely manner.
- Compliance knowledge with financial institutions, card associations, etc.
- Works on-site at Maverick’s Calabasas location.
- Competitive Salary, Bonuses, and Incentives.
- Comprehensive employer sponsored health, vision, and dental insurance programs.
- Paid time off, Paid Sick and Paid Holidays.
- 401K plan with up matching contribution.
- Commitment to Career Development and Advancement.
- Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!
Maverick Payments is an Equal Opportunity Employer.
Pay Transparency Notice: At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications.
Non-Solicitation from Third Parties: Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position. Do not contact Maverick Payments about other services, products or commercial interests.
Notice to Agency and Search Firm Representatives: Maverick Payments is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Maverick Payments employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.
Fair Chance Ordinance: Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.