• Reviews assigned orders and ticket requests via company dashboard.
• Ensures required client information is received, available and accurate, including payment and qualification requirements.
• Checks out and assigns requested hardware ensuring department processes are followed.
• Downloads and programs point of sale hardware according to technical specifications and client level requests.
• Tests point of sale devices and related peripherals to ensure programming accuracy.
• Packs point of sale equipment in a neat and professional manner ensuring company guidelines are met.
• Coordinates shipping with team shipping expert.
• Works directly with partner, technical and support teams to ensure escalations and expedited requests are handled prior to the shipping deadline.
• Communicates updates via email as needed and/or through the company dashboard.
• Occasional physical work including, without limitation, light lifting (up to 25 lbs.).
• Other duties as assigned. 

• High School Diploma or Equivalent.
• 2-3 years industry experience in support or technical related role.
• Experience with Online POS systems including but not limited to Auth.net, NMI, Swipe Simple Gateway, Valor VT, Internal Gateway, IPOS Gateway, Accept Blue Gateway.
• Experience and knowledge with pricing & residuals.  
•  Experience with Microsoft Office Suite, particularly Excel. 
• Experience with shipping industry applications such as UPS, FED Ex, WASP, etc
• Previous supply chain or warehouse experience preferred.
• Previous Underwriting, Risk, and/or Technical Support experience within the payments industry a plus
• Experience in call center environments
• Ability to listen to others and communicate in an effective manner.
• Ability to clearly communicate technical related directions in verbal and written form.
• Ability to build relationships with key stakeholders (internal & external) regardless of level (everyday employees up to VPs & business owners, etc.)
• Possesses strong analytical and research skills with strong attention to detail.
• Works on-site at Company’s Calabasas office.

• Competitive Salary, Bonuses, and Incentives.
• Comprehensive employer sponsored health, vision, and dental insurance programs.
• Paid time off, Paid Sick and Paid Holidays.
• 401K plan with up matching contribution.
• Commitment to Career Development and Advancement.
• Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!

Maverick Payments is an Equal Opportunity Employer.

Pay Transparency Notice: At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications.

Non-Solicitation from Third Parties: Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position. Do not contact Maverick Payments about other services, products or commercial interests.

Notice to Agency and Search Firm Representatives: Maverick Payments is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Maverick Payments employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.

Fair Chance Ordinance: Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.