• Provide first-class customer service/support via telephone, email, chat, and any future channel. 
• Investigate and resolve card brand compliance cases. 
• Communicate with merchants and partners to gather or share necessary information. 
• Coordinate compliance efforts with the Terminal Support team. 
• Respond to card brand inquiries and submit required documentation. 
• Ensure adherence to card network rules and guidelines. 
• Maintains an accurate and complete record of all project communications and track case status. 
• Absorbing and retaining a large quantity of departmental system, policy and procedure knowledge. 
• Utilizing all tools and systems consistently to enhance department knowledge. 
• Retaining and sharing knowledge gained by supporting peers and delivering side by side training to new hires. 
• Follow all card brad compliance rules and regulations for the security and integrity of sensitive information. 
• Open mind to continued process improvements and innovation by offering suggestions to increase overall team performance. 
• Critical thinking by strategically eliminating barriers and offering additional solutions to overcome challenging situations. 
• Other duties assigned.  

• High school diploma or equivalent.  
• 2+ years of relevant technical experience. 
• Proficiency with Microsoft Suite (particularly MS Excel) 
• Knowledgeable in point-of-sale systems, related processor application configuration, and payment gateway. 
• Applicable TSYS and Fiserv knowledge preferred. 
• Critical thinking by strategically eliminating barriers and offering additional solutions to overcome challenging situations. 
• Experience in call center environments. 
• Ability to listen to others and communicate in an effective manner. 
• Ability to clearly communicate technical related directions in verbal and written form.  
• Possesses strong analytical and research skills with strong attention to detail. 
• Ability to work autonomously while producing a high output of quality work. 
• Demonstrates a level of credibility and concern that one is perceived as responsible, reliable, and trustworthy. 
• Ability to ensure that one's own and other's work and information are complete and accurate. The ability to follow up with others to ensure that agreements and commitments have been fulfilled. 
• Ability to support, promote, and ensure alignment with the organization's vision and values. The ability to understand how an organization must change considering internal and external trends and influences. 
• Ability to focus personal efforts on achieving results consistent with the organization's objectives. 

• Competitive Salary, Bonuses and Incentives.
• Comprehensive employer sponsored health, vision, and dental insurance programs.
• Paid time off, Paid Sick and Paid Holidays.
• 401K plan with up to a 3% matching contribution.
• Commitment to Career Development and Advancement.
• Employee Recognition Programs
• Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!

Maverick Payments is an Equal Opportunity Employer.

Pay Transparency Notice: At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications.

Non-Solicitation from Third Parties: Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position. Do not contact Maverick Payments about other services, products or commercial interests.

Notice to Agency and Search Firm Representatives: Maverick Payments is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Maverick Payments employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.

Fair Chance Ordinance: Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.