Helpdesk Analyst I
Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!
About Us:
Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.
About the Position:
Reporting to the Director of Information Technology, the IT Helpdesk Analyst, I will provide Helpdesk support for all employees at Maverick. This position supports internal users by installing computer hardware and initiating user Onboarding/Offboarding.
- Setting up and installing new computing hardware, printers, imaging OS (Windows, Mac).
- Use remote access software, such as ConnectWise, ManageEngine.
- Monitor and update the enterprise software approvals list based on feedback from senior information technology personnel.
- Provide phone and internet chat-based support for our help desk.
- Repair and troubleshoot computer systems, mobile, and networking hardware both on-site and post-recovery.
- QA device repairs and software installations based on our custom evaluation frameworks.
- Navigating multiple computer system interfaces to key application information into the Company’s systems accurately and in a timely manner.
- Supporting specialized projects on as-needed basis as directed by Department or Company leadership.
- Other duties as assigned.
- High school diploma or equivalent.
- Minimum of one year’s experience in computer networks solutions, operating systems, or other IT-related positions.
- Familiarity and knowledge in programs such as Active Directory, Microsoft 365, Azure, Microsoft PowerShell, ManageEngine, MDT, and Microsoft Office Suite.
- Completed college coursework in an IT related field or technical science.
- Preferred: Bachelor’s degree or higher in an IT-related field such as computer science, technical support, and information technology or equivalent years of IT related experience.
- Preferred: AA CompTIA A+ certification for computer technology
- Excellent written and verbal communication skills
- Attention to detail.
- Strong analytical and problem-solving skills
- Time management and organizational skills
- Knowledge of basic SOC, PCI compliance requirements
- Works on-site at Maverick’s Calabasas, CA location
- Competitive Salary, Bonuses and Incentives.
- Comprehensive employer sponsored health, vision, and dental insurance programs.
- Paid time off, Paid Sick and Paid Holidays.
- 401K plan with up to a 3% matching contribution.
- Commitment to Career Development and Advancement.
- Employee Recognition Programs
- Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!
Maverick Payments is an Equal Opportunity Employer.
Pay Transparency Notice: At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications.
Non-Solicitation from Third Parties: Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position. Do not contact Maverick Payments about other services, products or commercial interests.
Notice to Agency and Search Firm Representatives: Maverick Payments is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Maverick Payments employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.
Fair Chance Ordinance: Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.