• Planning and directing the work of Department employees using independent judgment within Company parameters. 
• Coordination of hiring, training for all employees within perspective department. 
• Advising on policy and procedure enhancements to enhance business development throughout the Company. 
• Recommending and implementing processes and/or strategies for quality assurance based on business forecasting and support needs.  
• Exercising independent judgment, discretion and decision making related to department escalations and responsibilities. 
• Managing updates or changes to existing policies and procedures related to Quality Assurance. 
• Managing updates or changes to existing policies and procedures related to Quality Control. 
• Overseeing and directing internal system ticket management, monthly assignments, projects, etc. as well as establishing SLAs for department employees. 
• Other duties as assigned. 

• High School Diploma or equivalent.  Bachelor’s Degree in relevant field a plus.
• Extensive TSYS/PPM/CBOS knowledge 
• 5-10 years merchant processing experience working with software user interfaces within the merchant processing field. 
• 2-5 years in a leadership role specific to merchant services. 
• Proficiency with MS Office Suite including Microsoft Excel. 
• Understanding of various verticals and associated risks. 
• Effective written and verbal communication skills with ability to liaise with team members and leadership of various levels. 
• Demonstrates leadership qualities with the ability to effectively guide and motivate team members to achieve project objectives. 
• Ability to ensure that one's own and other's work and information are complete and accurate.  
• The ability to follow up with others to ensure that agreements and commitments have been fulfilled. 
• Understanding emerging technologies and trends in the payments space and understand how an organization must change considering internal and external trends and influences. 

• Competitive Salary, Bonuses and Incentives.
• Comprehensive employer sponsored health, vision, and dental insurance programs.
• Paid time off, Paid Sick and Paid Holidays.
• 401K plan with up to a 3% matching contribution.
• Commitment to Career Development and Advancement.
• Employee Recognition Programs
• Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!

Maverick Payments is an Equal Opportunity Employer.

Pay Transparency Notice: At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications.

Non-Solicitation from Third Parties: Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position. Do not contact Maverick Payments about other services, products or commercial interests.

Notice to Agency and Search Firm Representatives: Maverick Payments is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Maverick Payments employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.

Fair Chance Ordinance: Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.