• Planning and directing the work of Department employees using independent judgment within Company parameters.
• Directly oversee the employees, processes and activities within the Quality Assurance Department.  
• Planning and directing the work of Department employees using independent judgment within Company parameters. 
• Coordination of hiring and training for all employees within perspective department. 
• Advising on policy and procedure enhancements to enhance business development throughout the Company. 
• Recommending and implementing processes and/or strategies for quality assurance based on business forecasting and support needs.  
• Exercising independent judgment, discretion and decision making related to department escalations and responsibilities. 
• Managing updates or changes to existing policies and procedures related to the Quality Assurance Department. 
• Overseeing and directing the internal ticket management system, monthly assignments, projects, etc. as well as establishing SLAs for department employees. 
• Other duties as assigned. 

• High School Diploma or equivalent.
• Extensive TSYS/PPM/CBOS knowledge
• 5-10 years of merchant processing experience working with software user interfaces within the merchant processing field.
• 2-5 years in a leadership role preferably specific to merchant services.
• Bachelor’s Degree in relevant field preferred.
• Proficiency with MS Office Suite including Microsoft Excel.
• Understanding various matrix verticals and associated risks.
• Effective written and verbal communication skills with ability to liaise with team members and leadership of various levels.
• Demonstrate leadership qualities with the ability to effectively guide and motivate team members to achieve project objectives.
• Ability to manage and resolve conflict effectively.

• Competitive Salary, Bonuses and Incentives.
• Comprehensive employer sponsored health, vision, and dental insurance programs.
• Paid time off, Paid Sick and Paid Holidays.
• 401K plan with up to a 3% matching contribution.
• Commitment to Career Development and Advancement.
• Employee Recognition Programs
• Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!

Maverick Payments is an Equal Opportunity Employer.

Pay Transparency Notice: At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications.

Non-Solicitation from Third Parties: Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position. Do not contact Maverick Payments about other services, products or commercial interests.

Notice to Agency and Search Firm Representatives: Maverick Payments is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Maverick Payments employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.

Fair Chance Ordinance: Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.