Merchant Support Rep II
Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, our ideas are valued, and your colleagues feel more like family than coworkers!
About Payments:
Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-added services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, onboarding, customer support, information technology, and more.
About the Position:
Under the direction of the Client Service Manager, the Merchant Support Rep II, handles merchant service-facing client inquiries by providing superior client experience in all customer service aspects involved in payment processing, ensuring customer and partner satisfaction.
- Providing exceptional call center customer service and support for all telephone inquiries regarding merchant service-related matters to merchants and partners.
- Acting as interdepartmental support guidance liaison and solutions expert.
- Navigating client inquiries via ticketing systems and leading inquiries toward resolution.
- Preparing professionally drafted email communications and responses.
- Educating and assisting with various merchant services functions including, without limitation, batch, funding, reconciliation, tax reporting, etc.
- Providing basic level technical assistance.
- Lending assistance with PCI compliance and certification, password resets, dashboard navigation, etc.
- Assisting with address and basic account update requests.
- Supporting specialized projects on an as-needed basis as directed by Department or Company leadership.
- Performing other duties and responsibilities as assigned by Department or Company leadership.
Qualifications:
- High School Diploma or equivalent. Some college, preferred.
- Experience in Merchant Services, Financial and related fields.
- Experience in call center environments in the payments industry.
- Strong verbal and written communication skills.
- Ability to prioritize tasks as priorities shift in fast paced environment.
- Possesses strong analytical and research skills with a keen attention to detail.
- Ability to work autonomously in front of a computer for 90% of shifts.
- Bi-lingual a plus.
- Works on-site at the company’s Calabasas office.
What We Offer:
- Competitive Salary, Bonuses, and Incentives.
- Comprehensive employer-sponsored health, vision, and dental insurance programs.
- Paid time off, Paid Sick and Paid Holidays.
- 401K plan with matching contribution.
- Commitment to Career Development and Advancement.
- Employee Recognition and bonus programs
- Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!
Maverick Payments is an Equal Opportunity Employer.
Pay Transparency Notice: At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications.
Non-Solicitation from Third Parties: Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position. Do not contact Maverick Payments about other services, products or commercial interests.
Notice to Agency and Search Firm Representatives: Maverick Payments is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Maverick Payments employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.
Fair Chance Ordinance: Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.